Refund policy

Exchanges

You can always contact us for any exchange inquiry via social media accounts, info@fabrecaarthouse.com or phone number.

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start an exchange , you can contact us via social media accounts, info@fabrecaarthouse.com or phone number. If your exchange is accepted, we’ll send you an email or message shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately certain types of items cannot be returned, like customized items (such as tableaus, signboards, or plants). Please get in touch if you have questions or concerns about your specific item.